Refund policy

t SCENT VAULT, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.

1. Returns

Due to the nature of our products, perfumes and fragrance products are eligible for return only in cases of damage, leakage, incorrect product, or a verified manufacturing/packaging issue.

We do not accept returns for:

Change of mind
Personal preference regarding fragrance
Fragrance not smelling as expected
Opened or used perfumes
Products damaged after delivery due to customer handling

2. Damaged or Incorrect Products

If your order arrives damaged, leaking, defective, or contains the wrong product, contact us within 48 hours of delivery.

To process your request, please provide:

Order number
Clear photographs of the product and packaging
A short video showing the condition of the package/product, if applicable

After verification, SCENT VAULT may offer a replacement or refund, depending on the situation and product availability.

3. Unboxing Video

For damaged, leaking, or incorrect orders, we strongly recommend recording a continuous unboxing video from the sealed package to the opened product. This helps us verify transit-related issues and process claims efficiently.

4. Return Conditions

Approved returns must:

Be unused and unopened
Include the original packaging
Include all accessories/freebies supplied with the order
Be returned in the condition in which they were received

Products that have been sprayed, opened, altered, or used are generally not eligible for return.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable payment-provider processing times.

For prepaid orders, the refund will normally cover the amount paid for the eligible returned product.

6. Order Cancellation

Cancellation requests should be submitted before the order has been shipped.

Once an order has been dispatched, cancellation may no longer be possible. If the order is already in transit, please contact us and we will review the available options.

7. Delivery Issues

If an order is returned to us because of an incorrect/incomplete address or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

If the product itself was incorrect, damaged, or defective, this provision will not apply.

8. Non-Delivery

If your order has not arrived within the stated delivery period, contact our support team with your order number. We will investigate the shipment with the delivery partner and provide an appropriate resolution.